FAQ’S

How can I contact DURO?

You can reach out to us at durobyd@gmail.com, and our dedicated customer service team will assist you promptly!

Do you ship worldwide?

Currently, we only ship within the United States.

Where do you ship from?

Our products are shipped from various locations across the United States.

Can I change or cancel my order?

To ensure swift processing, any requests for changes or cancellations must be made within 12 hours of placing your order. Requests made after this period will not be accommodated. However, we do offer exchanges for items in your order once you receive them.

What payment methods do you accept?

We accept payments via all major credit cards (VISA, Mastercard, AMEX), as well as PayPal.

When will my order be processed?

Orders are processed Monday through Friday. Typically, it takes 1-3 business days from the order date to process and ship your items within the United States.

How long will it take to receive my order?

Due to varying demand, delivery times typically range between 3-5 business days for orders within the United States.

What if I don't receive my order?

If your order hasn't arrived within the stipulated time frame, please reach out to us for assistance.

Will I be charged with customs and taxes?

Our displayed prices are tax-free in US Dollars. However, upon receiving your order, you might be responsible for paying duties and taxes based on your local customs regulations. Please note that any additional charges imposed by customs are your responsibility and are not covered by us. We advise contacting your local customs office for specific details on charges and taxes.